Welcome to the Cosrx Shop FAQ page! We’re dedicated to providing you with effective, vegan-friendly skincare that’s accessible worldwide. Based on our product offerings and customer-focused services, we’ve compiled answers to common questions to ensure a seamless shopping experience. If you don’t find what you’re looking for, feel free to contact our customer care team—we’re here to help!
Product Questions
What types of skincare products do you offer?
At Cosrx Shop, we specialize in a wide range of vegan-friendly skincare solutions designed for diverse skin types. Our menu includes categories like Ampoules, Bestsellers, Body Care, Calming Toners, Cleansers, Exfoliators, Face Mists, and more. Whether you’re looking for hydrating toners, cleansing balms, or makeup tools, our products are formulated to be effective and gentle, promoting healthy skin without compromise.
Are your products suitable for all skin types?
Yes! Our products are crafted to cater to various skin needs, from oily to sensitive skin. We focus on vegan-friendly ingredients that are gentle yet powerful. For specific concerns, check product descriptions or reach out to us for personalized recommendations.
Do you test on animals?
No, all our products are cruelty-free and vegan-friendly, aligning with our commitment to ethical skincare.
Shipping & Delivery
Where do you ship to?
We offer global delivery to most countries, excluding some Asian regions and remote areas. During checkout, our system will automatically verify if we can deliver to your address.
What are your shipping options and costs?
- Standard Shipping: Costs $12.95 and uses DHL or FedEx. Delivery takes 10-15 business days after dispatch, with full tracking.
- Free Shipping: Available for orders over $50, using EMS. Delivery takes 15-25 business days after dispatch. This eco-friendly option is perfect for budget-conscious customers.
How long does order processing take?
All orders require 1-2 business days for processing and quality checks before shipment. This ensures your items are carefully packaged for their journey.
Can I track my order?
Absolutely! Once your order ships, you’ll receive a confirmation email with tracking information. You can monitor your package in real-time to anticipate its arrival.
What if my delivery is delayed?
Delivery times are estimates and may vary due to customs, weather, or other factors beyond our control. We appreciate your patience and understanding. If concerns arise, contact us for assistance.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery if you’re not completely satisfied. Visit our Returns Policy page for full details on how to initiate a return.
Are there any restrictions on returns?
Returns must be initiated within 15 days of delivery, and items should be in original condition. Please refer to our Returns Policy for specific terms.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders faster and access exclusive offers.
Is my payment information secure?
Yes, we use encrypted payment gateways to protect your data. Your security is our priority.
General Inquiries
How can I contact customer service?
For any questions, email us at [email protected]. Our team is dedicated to providing prompt and friendly support.
What is your company address?
Our address is 3535 Conaway Street, Sandridge, US 47635. Feel free to reach out if needed.
Do you offer discounts or promotions?
Yes! Keep an eye on our website and newsletters for updates on sales and special offers, especially through our Collections and Bestsellers sections.
Thank you for choosing Cosrx Shop for your skincare needs! We’re committed to bringing you reliable, transparent, and flexible services. Shop now and experience the difference of premium, accessible skincare.