Last Updated: January 2024

At Cosrx Shop, we believe that achieving healthy, radiant skin should be as seamless and stress-free as possible. Just as we’re committed to creating gentle, effective skincare products that never compromise on quality, we apply the same rigorous standards to protecting your personal information.

1. Information We Collect

To provide you with the best possible shopping experience for our vegan-friendly skincare products, we collect the following types of information:

Personal Information

  • Contact Details: Name, email address, shipping address, and phone number
  • Payment Information: Credit/debit card details (processed securely through our payment partners), PayPal account information
  • Order History: Records of your purchases, including favorite products like our Calming Toners, Cleansing Balms, and Bestsellers

Technical Information

  • Device Data: IP address, browser type, device type, and operating system
  • Usage Data: Pages visited, products viewed, time spent on site, and referral sources
  • Location Data: General geographic location to provide appropriate shipping options and product availability

2. How We Use Your Information

We use your personal information to enhance your skincare journey with us:

  • Order Processing: To process and ship your orders for our effective skincare formulations
  • Customer Service: To provide personalized support for your skincare concerns
  • Product Recommendations: To suggest products that match your skincare preferences and previous purchases
  • Website Improvement: To optimize your shopping experience across all devices
  • Security: To protect against fraud and unauthorized transactions
  • Marketing Communications: To share updates about new collections and special offers (only with your consent)

Your Security is Our Priority: We never store your complete credit card details on our servers, and all transactions are processed through PCI-DSS compliant payment gateways.

3. Data Sharing and Disclosure

We value your trust and are transparent about how we share your information:

Service Providers

  • Payment Processors: Secure payment partners like Visa, MasterCard, JCB, and PayPal
  • Shipping Carriers: To deliver your skincare products worldwide
  • Analytics Services: To understand how we can improve your shopping experience

Legal Requirements

We may disclose your information when required by law or to protect our rights, property, or safety, or that of our customers.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Storage and Security

We implement robust security measures to protect your information:

  • Encryption: All transactions are protected with 256-bit SSL encryption
  • Secure Storage: Your data is stored on secure servers with limited access
  • Data Retention: We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy
  • International Transfers: As we serve customers globally, your data may be processed outside your country of residence, always with adequate protection

5. Your Rights and Choices

You have control over your personal information:

  • Access: You can request access to the personal information we hold about you
  • Correction: You can update or correct your information through your account or by contacting us
  • Deletion: You can request deletion of your personal information, subject to legal requirements
  • Marketing Preferences: You can opt-out of marketing communications at any time
  • Data Portability: You can request a copy of your data in a structured, machine-readable format

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

Types of Cookies We Use

  • Essential Cookies: Required for basic site functionality and secure checkout
  • Performance Cookies: Help us understand how visitors interact with our website
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used to deliver relevant skincare product advertisements

Your Cookie Choices

You can control cookie settings through your browser. However, disabling some cookies may affect your ability to use certain features of our website.

7. International Compliance

As a global skincare retailer, we comply with applicable privacy laws including:

  • General Data Protection Regulation (GDPR) for European customers
  • California Consumer Privacy Act (CCPA) for California residents
  • Other regional data protection laws as applicable

8. Children’s Privacy

Our website and products are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact our customer care team:

Email: [email protected]

Address: 3535 Conaway Street, Sandridge, US 47635

We’re committed to making your experience as pure and effective as our vegan-friendly formulations, and that includes protecting your privacy every step of the way.

Thank you for trusting Cosrx Shop with your skincare journey.